Responsible Gaming at tegem — Your Safety Comes First
tegem is committed to providing a safe, fair, and transparent environment for all Bangladesh-based players. We believe gambling should always be a form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support available to help you play within your limits.
Our Commitment to Safe Play
At tegem, we take responsible gaming seriously — not as a legal formality, but as a genuine duty of care towards every player on our platform. We serve the Bangladesh market and understand that gambling, when approached without proper boundaries, can shift from entertainment into a harmful habit. That is something we actively work to prevent.
tegem operates under a strict minimum age policy. All players must be 21 years of age or older to register, deposit, or wager on any game or sport on this platform. Our Know Your Customer (KYC) process verifies player identity and age before any withdrawal is processed. Any account found to belong to a person under the age of 21 will be immediately suspended and all funds returned via the original payment method.
We also recognise that problem gambling does not discriminate. Players from every background — whether they bet occasionally on BPL cricket matches or play live baccarat daily — can develop unhealthy patterns over time. tegem proactively monitors account activity for warning signs and provides every registered player with access to a full suite of self-management tools, free of charge.
If gambling is starting to feel less like entertainment and more like a necessity, we encourage you to use the tools on this page immediately, or contact our support team at [email protected]. Our agents are available 24 hours a day, 7 days a week on Bangladesh Standard Time to provide confidential, non-judgmental assistance.
Core Responsible Gaming Principles
Six foundational principles that guide how tegem approaches player safety across every game, every bet, and every interaction on the Bangladesh platform.
Every player registering on tegem must confirm they are 21 years of age or older. Full identity documents are required at withdrawal. Accounts linked to underage individuals are closed immediately with balances returned in full via bKash, Nagad, or Rocket.
tegem allows players to set daily, weekly, or monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately. Increases to an existing limit are subject to a 72-hour cooling-off period to prevent impulsive decisions made during a session.
If you feel you need a brief period away from the platform, tegem's time-out feature allows you to suspend your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated.
Self-exclusion is a more permanent step for players who feel their gambling has become a genuine problem. tegem offers self-exclusion periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is completely blocked and all marketing communications are suspended.
In addition to deposit limits, tegem players can set a maximum loss threshold for any given day, week, or month. When your net losses reach this threshold, all further wagering is automatically blocked for the remainder of the period — protecting your finances without requiring manual action.
tegem's dedicated support team is available around the clock on Bangladesh Standard Time (BST, UTC+6). Whether you need help setting a limit, activating self-exclusion, or simply want to talk to someone confidentially about your gaming habits, our team is reachable at [email protected] at any time.
Using tegem's Self-Management Tools
A step-by-step guide to activating each responsible gaming tool available to all registered tegem players in Bangladesh.
Control how much you can load into your tegem account over any given time period. Limits are denominated in Bangladeshi Taka (৳).
- Log in to your tegem account
- Navigate to Account Settings
- Select "Responsible Gaming"
- Choose Daily, Weekly, or Monthly limit
- Enter your desired limit in ৳ BDT
- Confirm — the limit takes effect immediately
Take a short, enforced break from the platform. Ideal when you feel your play is becoming more frequent than you would like.
- Log in to your tegem account
- Go to Account Settings
- Select "Responsible Gaming"
- Choose "Time-Out" option
- Select duration: 24 hours, 7 days, or 30 days
- Confirm — cannot be reversed once activated
A firm, longer-term suspension of your account. Recommended for players who recognise a serious pattern of problem gambling.
- Contact [email protected] directly
- State clearly that you wish to self-exclude
- Specify your preferred duration (6 months–permanent)
- Our team will verify your identity
- Your account will be blocked within 24 hours
- All marketing emails will be cancelled immediately
Recognising Problem Gambling
Problem gambling does not always look the same in every person. For some players, it develops gradually — starting with occasional cricket betting on BPL matches and slowly escalating into daily sessions that consume time and money that should be spent elsewhere.
The following list contains common warning signs that gambling may have moved beyond entertainment and into a problematic pattern. If you recognise three or more of these signs in yourself or someone close to you, we strongly encourage you to act immediately — contact tegem support or seek professional help.
Remember: recognising the problem is the most important first step. There is no shame in asking for help, and tegem's support team is trained to respond with complete confidentiality and without judgment.
- Spending more money than you planned on gambling sessions
- Gambling with money set aside for rent, food, or bills
- Chasing losses by placing larger bets after losing
- Feeling anxious or irritable when not gambling
- Lying to family or friends about how much you gamble
- Borrowing money specifically to fund gambling
- Neglecting work, studies, or family responsibilities
- Gambling to escape stress, loneliness, or difficult emotions
- Feeling unable to stop even when you want to
- Repeated unsuccessful attempts to cut back or stop gambling
- Prioritising gambling over sleep, meals, or social activities
- Feelings of guilt or shame after a gambling session
Strict 21+ Age Requirement — No Exceptions
The tegem platform is legally and ethically restricted to adults aged 21 years and above. This is a firm policy with no exceptions. Players who misrepresent their age during registration will have their accounts permanently closed and any winnings will be forfeited.
tegem actively works to prevent underage access to the platform. We recommend that all adults with children or younger siblings take steps to ensure that mobile devices and computers used to access tegem are secured with passwords that minors cannot access. If you suspect that a person under the age of 21 is using your account or attempting to register on tegem, notify us immediately at [email protected].
Get Help — You Are Not Alone
If gambling is causing problems in your life, reaching out is the right move. tegem's support team and the resources below are here to help every Bangladesh-based player who needs it.
tegem Support Team
Our trained support agents are available 24 hours a day, 7 days a week on Bangladesh Standard Time. Contact us for confidential, non-judgmental help with self-exclusion, deposit limits, or any responsible gaming concern.
Talk to Someone You Trust
Sometimes the most important step is speaking openly with a trusted family member or close friend about your gambling habits. tegem encourages all players experiencing difficulty to lean on their personal support networks as a first line of help.
Seek Professional Counselling
Problem gambling is a recognised psychological condition that responds well to professional treatment. We encourage players who feel they cannot stop gambling on their own to seek qualified counselling or therapy services available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.
Play Smart — Explore tegem Responsibly
Enjoy tegem's full game library and sports betting with confidence, knowing that powerful responsible gaming tools are always just a few taps away. Browse our FAQ for quick answers, check our Terms & Conditions, or head to tegem Casino for a safe and fair gaming experience.