tegem Terms & Conditions — Your Rights, Our Rules, and How We Work Together

1 Introduction

tegem is an online casino and sports betting platform operated at https://tegem.onl, serving players located in Bangladesh. The platform offers a range of gaming products including live casino games, slot games, sports betting (with a particular focus on cricket), and other interactive entertainment products accessible via web browser on desktop and mobile devices.

These Terms & Conditions govern all use of the tegem platform, including account registration, deposits, withdrawals, participation in games, acceptance of bonuses, and all other interactions between the Player and tegem. These terms are written in English and apply to all players regardless of the device or location from which they access the platform within Bangladesh.

2 Eligibility

To register and maintain an active account on tegem, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. tegem does not permit any person under the age of 21 to register, deposit, or participate in any gaming activity on the platform.
• You must be accessing the platform from within Bangladesh or from a jurisdiction in which online gambling is not prohibited for you personally.
• You must not be an employee, contractor, officer, or agent of tegem, nor a close family member of any such person.
• You must have full legal capacity to enter into a binding agreement. Persons who have been declared legally incapacitated or are under court-ordered guardianship may not register.
• You must not have previously been self-excluded from tegem or had a tegem account permanently closed for a breach of these terms.
• You must be registering on your own behalf and not on behalf of any third party.

tegem reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory proof within a reasonable timeframe will result in account suspension until the matter is resolved.

3 Account Registration

Each individual player is permitted to hold one and only one registered account on tegem. The opening of duplicate or multiple accounts — whether under the same name or different names, using the same or different payment methods, or via shared devices — is strictly prohibited.

When registering an account, you are required to provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, and a valid contact email address. You must notify tegem promptly of any changes to this information by contacting [email protected].

You are solely responsible for maintaining the confidentiality of your account login credentials. tegem will not be liable for any loss or damage arising from unauthorised access to your account as a result of your failure to keep your credentials secure. If you suspect that your account has been accessed by an unauthorised party, you must notify tegem immediately.

4 Identity Verification (KYC)

As part of our commitment to player safety and fair gaming, tegem operates a Know Your Customer (KYC) verification process. All players are required to complete identity verification before their first withdrawal is processed. tegem may also request verification at any other time during the life of an account.

The following documents may be required as part of the KYC process:

• A government-issued photo identification document (National ID card, passport, or driving licence).
• Proof of residential address dated within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of ownership of the payment method used to deposit (e.g., a screenshot of the registered bKash or Nagad account showing the account holder's name).
• A selfie photograph holding the identification document, as requested by the tegem compliance team.

tegem reserves the right to suspend withdrawals and limit account functionality until KYC verification is satisfactorily completed. Documents submitted for KYC purposes are handled in accordance with tegem's Privacy Policy and stored securely using industry-standard encryption.

5 Deposits and Withdrawals

All financial transactions on tegem are denominated in Bangladeshi Taka (BDT). tegem accepts deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. There is no maximum deposit limit, though high-value transactions may be subject to additional verification.

Deposits are credited to a player's account balance in real time in most cases. In rare instances where a deposit is not reflected within 30 minutes, players should contact [email protected] with their transaction reference number.

Withdrawals are subject to the following conditions:

• The player's KYC verification must be fully complete before any withdrawal is approved.
• Withdrawals may only be made to a payment method previously used to make a deposit on the account, or to a verified payment method registered in the player's name.
• Standard withdrawal processing time is within two (2) business hours during normal operating windows (Bangladesh Standard Time, UTC+6).
• tegem reserves the right to apply additional security checks to withdrawals above ৳50,000, which may extend the processing time.
• Winnings derived from bonus funds are subject to the wagering requirements specified in the applicable bonus terms before they become eligible for withdrawal.

tegem does not charge fees for deposits or withdrawals. However, your payment provider may apply their own transaction fees, for which tegem accepts no responsibility.

6 Bonuses and Promotions

tegem offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions that are displayed at the time the offer is presented. General provisions that apply to all tegem bonuses unless otherwise stated are as follows:

• Bonus funds are credited to a player's bonus balance and are separate from real-money funds until wagering requirements are met.
• Standard wagering requirements must be fulfilled before bonus-derived winnings can be transferred to the withdrawable real-money balance.
• Only one bonus may be active per account at any given time, unless tegem expressly states otherwise in the specific offer terms.
• Bonuses are non-transferable and may not be exchanged for cash prior to wagering requirement completion.
• tegem reserves the right to withdraw any bonus offer at any time and to reclaim bonus funds if it determines that a player has engaged in bonus abuse, including but not limited to multi-accounting, hedging, or collusion.
• Bonuses are available to players aged 21 and above only. Players who fail age verification will forfeit any associated bonus balance.

Seasonal promotions — including those aligned with major cricket events (BPL, IPL, T20 World Cup), Eid, and Pohela Boishakh — are subject to additional terms specific to each promotion. These are published on the relevant promotional page and communicated to eligible players via the email address registered on their account.

7 Betting Rules

All bets placed on the tegem platform are subject to the specific rules applicable to the game or market in question. General betting rules are as follows:

• Bets may only be placed using real-money or bonus funds held in a player's tegem account. Credit betting is not available.
• Once a bet is confirmed by the platform, it cannot be cancelled or reversed by the player, except where tegem's in-game rules expressly provide for a cash-out or similar feature.
• tegem reserves the right to void any bet placed on an event where an obvious pricing error occurred, where the outcome was already known at the time of placement, or where there is reasonable evidence of match manipulation.
• Maximum payout limits apply per event and per market. These limits are stated in the sportsbook at the time of bet placement.
• All casino game results are determined by certified random number generation (RNG) software. tegem does not interfere with game outcomes.
• Disconnections during a live game session do not automatically entitle a player to a refund. Refunds for disconnection events are governed by the individual game provider's rules.

8 Prohibited Conduct

The following actions are strictly prohibited on the tegem platform. Engaging in any of the following may result in immediate account suspension, permanent account closure, and forfeiture of account balance:

• Use of automated software, bots, scripts, or any other mechanical or electronic tool to place bets or interact with the platform.
• Collusion with other players for the purpose of gaining an unfair advantage, including chip-dumping, soft-playing, or coordinated betting.
• Any attempt to exploit software bugs, glitches, or vulnerabilities in the tegem platform or any game hosted therein.
• Money laundering or any attempt to use the tegem platform to conceal the source of illegally obtained funds.
• Providing false information during registration or KYC verification.
• Opening or operating multiple accounts, whether to circumvent a suspension, claim multiple bonuses, or for any other reason.
• Accessing the platform using a VPN, proxy, or other IP-masking technology for the purpose of bypassing geographical or account restrictions.
• Harassment, abuse, or threatening behaviour directed at tegem staff or other players via any communication channel.

tegem employs advanced fraud detection systems that monitor account activity in real time. Where prohibited conduct is identified, tegem may share relevant information with third-party fraud prevention organisations and law enforcement agencies as required by applicable law.

9 Responsible Gaming

tegem is committed to promoting responsible gaming and takes its duty of care to players seriously. The following tools are available to all registered players from within their account settings:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, a limit reduction takes effect immediately; a limit increase is subject to a 72-hour cooling-off period.
• Session Time Limits: Players may set a maximum session duration, after which they will be automatically logged out.
• Cooling-Off Period: Players may request a cooling-off period of between 24 hours and 6 weeks during which their account will be temporarily suspended.
• Self-Exclusion: Players may request permanent self-exclusion, which closes the account indefinitely. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of six months.

If you believe that your gambling is becoming a problem, please contact tegem support at [email protected] immediately. tegem's support team is trained to handle responsible gaming requests with care and confidentiality. Further information is available on tegem's dedicated Responsible Gaming page.

10 Privacy and Data Protection

tegem collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you consent to the collection, use, and storage of your personal data as described in the Privacy Policy.

tegem does not sell, rent, or otherwise transfer your personal data to third parties for marketing purposes without your explicit consent. Data shared with payment processors (including bKash, Nagad, and banking partners) is limited to the information strictly necessary to process your transactions. All data is stored and transmitted using 256-bit SSL encryption.

11 Limitation of Liability

To the fullest extent permitted by applicable law, tegem's total liability to any player in connection with their use of the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim.

tegem accepts no liability for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings, whether direct or indirect.
• Service interruptions caused by factors outside tegem's reasonable control, including internet connectivity issues, power outages, force majeure events, or third-party system failures.
• Any loss arising from a player's failure to maintain the security of their account credentials.
• The legality of online gambling under the laws of any jurisdiction the player accesses the platform from. It is the player's sole responsibility to ensure they are legally permitted to gamble online.

12 Amendments to These Terms

tegem reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. When material changes are made, tegem will notify registered players by sending a communication to the email address on file at least seven (7) days prior to the changes taking effect, except where immediate changes are required to address urgent security or legal matters.

The most current version of the Terms & Conditions is always available at https://tegem.onl/terms-conditions. Continued use of the tegem platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with an amendment, you must cease using the platform and may request account closure by contacting [email protected].

13 Governing Law and Disputes

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of a dispute arising out of or in connection with these terms or your use of the tegem platform, tegem encourages players to first contact the support team at [email protected] to seek an informal resolution.

tegem will respond to formal dispute submissions within ten (10) business days of receipt. If a dispute cannot be resolved informally within thirty (30) days, tegem may propose alternative dispute resolution methods. Nothing in this clause limits a player's statutory rights under applicable consumer protection law.

14 Contact Information

For any questions, concerns, or formal communications relating to these Terms & Conditions, please contact tegem using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Platform: https://tegem.onl
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Language: English

tegem aims to respond to all formal enquiries within two (2) business days. For urgent account security matters, the support team prioritises responses within four (4) hours during normal operating windows.